Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 2
Registered: ‎04-14-2011
My Device: Blackberry Torch 9800
My Carrier: AT&T

New Torch. SIM not provisioned 2: HELP!

I just received my first BlackBerry this morning and I cannot work this thing! What does this SOS mean, how do I fix it, and what am I doing wrong? All I did was put the battery in, (the SIM card was already in) and turn it on. I couldnt update any of my setup items like e-mail or social networking because I couldnt connect to the internet. HELP PLEASE! Smiley Happy

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Torch. SIM not provisioned 2: HELP!

SOS means you have no mobile network service or connection.

 

Your SIM card is likely not provisioned... as you said.

SIM cards are basically totally controlled for provisioning by the mobile service provider.

You need to call them, you didn't say who your carrier is, but that is who you need to call.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎04-14-2011
My Device: Blackberry Torch 9800
My Carrier: AT&T

Re: New Torch. SIM not provisioned 2: HELP!

Smiley Happy my carrier is AT&T.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New Torch. SIM not provisioned 2: HELP!

 


jmaddox525 wrote:

Smiley Happy my carrier is AT&T.


That is who you need to call.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎09-12-2011
My Device: BB 9800 Torch
My Carrier: Orange

Re: New Torch. SIM not provisioned 2: HELP!

you just neeed to put your new sim card in that came with your new phone xxx