04-27-2013 05:17 PM
hi my name is Dave, i have a blackberry style 9670 phone. i recently changed my phone number and my emails wont come through to my phone. i had it set up so i got emails through my phone before i changed it. not sure why my emails would stop because i changed my number, please help, maybe theres a setting i'm missing or has changed. i had telus look at it and they couldnt figure it out, you can let me knoe by email at email@example.com
04-27-2013 05:47 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...even though you tried already, they quite simply MUST help you, for you pay them for all of your services, which includes all of your service-related support. Right now, they seem to be delivering neither to you. Further, only they can escalate cases up to BlackBerry that require enhanced support...you may need to insist on that.