05-15-2013 11:34 PM
05-19-2013 11:16 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Are you doing the device software update wirelessly or through a computer? If you're doing it wirelessly you will need to follow the steps in this KB article to finish the update: www.blackberry.com/btsc/KB11320 or www.blackberry.com/btsc/KB19915 for Mac.
Please note: all data will be lost by performing those steps however it will resolve the issue.
Let me know if you have any more questions.
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