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New Contributor
Posts: 5
Registered: ‎12-16-2008
My Device: Not Specified

New to Blackbery Storm - Email icon on screen but no email

I received by BB Storm a couple of weeks ago.  There is an icon on the top of the screen that makes it look like I have 3 emails.  I have no emails, no messages, no voice mail.  Any idea how I can get rid of this notification??

 

Thank you!

Posts: 95,481
Likes: 24,538
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New to Blackbery Storm - Email icon on screen but no email

Messages > and in landscape mode type a U for Unread.


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New Contributor
Posts: 5
Registered: ‎12-16-2008
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

Im sorry, but it seems some of your reply didnt come through.  I appreciate any help tho.
Posts: 95,481
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New to Blackbery Storm - Email icon on screen but no email

Its all there. I just double-checked.


1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 5
Registered: ‎12-16-2008
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

This is all that is on the post.

Sorry, but it still seems like something is missing.

 

 

Messages > and in landscape mode type a U for Unread.
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New Contributor
Posts: 5
Registered: ‎12-16-2008
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

guess Im just stupid
New Contributor
Posts: 5
Registered: ‎12-16-2008
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

it says no unread messages.
New Contributor
Posts: 12
Registered: ‎12-16-2008
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

I had a similar problem and I fixed it by logging into my account on the blackberry internet service page (https://bis.na.blackberry.com/html?brand=vzw) and updating all of the information there to make sure it was correct.  For some reason the pin for my new phone didn't get registered.  After updating that, all I had to do was resend the service books and it has been working since. 
Posts: 95,481
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: New to Blackbery Storm - Email icon on screen but no email


rkretovics wrote:
guess Im just stupid

No, you're not! Its just that simple-- in the messages list, you press the U to go to the next Unread message. Seems you figured it out, and there are none.

 

So, moving on, what color and shape is the message icon with the 3 beside?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
Posts: 1
Registered: ‎01-24-2009
My Device: Not Specified

Re: New to Blackbery Storm - Email icon on screen but no email

I have the same problem.  My desktop shows 1 unread email  (icon with a '1' to the left of the brown email envelope).  I go to the email which has the (1) in front of it...and there are no emails in it....I deleted them all.  Even if I try to go into the options to show all unread....it still says 'no messages'.  My 'messages' folder doesn't show the (1) in front of it, just the specific email account (which is also included in my overall messages folder....)