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New Contributor
Posts: 4
Registered: ‎04-06-2009
My Device: Blackberry 9530
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New to the blackberry world - error syncing with Outlook

Hello everyone, I'm new to the blackberry world (smartphone world for that matter) and I'm having an issue with the syncing of my outlook calendar with my blackberry.

 

 The sync program goes through the scanning process and after it's done scanning the outlook calendar items, it crashes.

 

This is the error message that comes up:

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    DesktopMgr.exe
  Application Version:    4.7.0.25
  Application Timestamp:    48d3f144
  Fault Module Name:    StackHash_d711
  Fault Module Version:    6.0.6001.18000
  Fault Module Timestamp:    4791a783
  Exception Code:    c0000374
  Exception Offset:    000aada3
  OS Version:    6.0.6001.2.1.0.256.1
  Locale ID:    4105
  Additional Information 1:    d711
  Additional Information 2:    d77fb7cf877fa3628777200466ab5264
  Additional Information 3:    33b6
  Additional Information 4:    200ea6b783d419b0a9b8eb50e6be8b3d

 

From what I understand I'm using the latest version and I've run scanpst on my outlook pst file as well.

 

If anyone has some suggestions, I'd appreciate them.

 

Thanks,

 

John

Guru II
Posts: 21,522
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: New to the blackberry world - error syncing with Outlook

Can you look at the sync logs and see if there is anything in there that will help? Does it actually finish scanning the Outlook calendar or does it stop on a particular item?

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New Contributor
Posts: 4
Registered: ‎04-06-2009
My Device: Blackberry 9530

Re: New to the blackberry world - error syncing with Outlook

I'll check them tonight for you when I get home from work.

 

Would you be able to point me to where they are please?

 

On a different note, I got an error from the PC today about a raid drive possibly failing, not sure if this is related or not.  I'm doing scans on my home PC right now.

New Contributor
Posts: 4
Registered: ‎04-06-2009
My Device: Blackberry 9530

Re: New to the blackberry world - error syncing with Outlook

Not sure if these are what you were refering to:

 

http://paste.wowace.com/445/

http://paste.wowace.com/446/

http://paste.wowace.com/447/

 

Does that help out any?

Highlighted
New Contributor
Posts: 4
Registered: ‎04-06-2009
My Device: Blackberry 9530

Re: New to the blackberry world - error syncing with Outlook

What worked was me nuking the calendar data on the device and then syncing that way.  Looks like an entry on the device got messed up somehow.