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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎01-18-2012
My Device: Torch 9800
My Carrier: AT&T

New user of old phone blocked from creating BIS account

Torch 9800



I recently changed phones. As per policy my personal phone (with both personal email and corporate email)  was wiped before it was returned to me. I wiped it again before I gave it to my brother. He replaced the sim card and attempted to create a new account on BIS with the devices pin and IMEI. The website would not create the account. The error message was device account was deactivated contact your carrier. I spoke to AT&T level 2 support who told me there is no reason why the phone could not be setup for a new account. After a week of trying, he sent the phone back to me.

Does anyone have any suggestions?