Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Member
Posts: 1
Registered: ‎01-18-2012
My Device: Torch 9800
My Carrier: AT&T

New user of old phone blocked from creating BIS account

Torch 9800

OS

 

I recently changed phones. As per policy my personal phone (with both personal email and corporate email)  was wiped before it was returned to me. I wiped it again before I gave it to my brother. He replaced the sim card and attempted to create a new account on BIS with the devices pin and IMEI. The website would not create the account. The error message was device account was deactivated contact your carrier. I spoke to AT&T level 2 support who told me there is no reason why the phone could not be setup for a new account. After a week of trying, he sent the phone back to me.

Does anyone have any suggestions?

Thanks