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Contributor
Posts: 25
Registered: ‎01-30-2009
My Device: 9790 Bold
My Carrier: Vodafone

Newbie - Can't set up 8310 - menu items missing !

[ Edited ]

Hi, can someone help a newbie please.

I'm an individual, not linked to any company server and (think) I've followed the setup instructions to the letter. I've setup Desktop on the Internet mail system but the device does not have an option to let me setup e-mail on it.

 

Under e-mail setup it only offers "..use a work e-mail account with a BlackBerry Enterprise Server." or 'Skip e-mail setup'

According to the Blackberry instructions and video there should be a third option "I want to create or add an e-mail address" - I don't have this

 

I don't have an e-mail setup icon nor web icon as shown in the video either

 

...and where's the GPS/Maps ?

 

Heeelllppp !! (please)

Message Edited by pilotc182 on 01-30-2009 08:22 AM
Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Newbie - Can't set up 8310 - menu items missing !

[ Edited ]

Do you have a BlackBerry Data Plan from your carrier on your account?

 

Once that is enabled or provisioned to your device, you will get the icon "persona email setup".

 

Call your carrier if you don't have it.

 

Same with BlackBerryMaps,.. comes with the Data Plan. Those options are only PUSHED to the device upon provision with the Data Plan.

Message Edited by JSanders on 01-30-2009 08:50 AM
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Contributor
Posts: 25
Registered: ‎01-30-2009
My Device: 9790 Bold
My Carrier: Vodafone

Re: Newbie - Can't set up 8310 - menu items missing !

Thanks J, no.

The unit was given to me as a gift last weekend and I've simply popped my SIM card in and gone from there.

Its locked to Vodafone and I tried to 'sign up' but received an error message saying I hadn't registered the device wirelessley but I can't find how to do that either :-(

Doh !

Highlighted
Posts: 94,247
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Newbie - Can't set up 8310 - menu items missing !

ok.

 

Well you need to call your carrier and get the BlackBerry Data Plan your account tariff.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code