07-04-2012 07:01 AM
I started the update at 11:30pm when i woke up to start work at 8am the progress bar was at 9%... It is still at 9% and i need to use my phone for work and cannot do so.
Any ideas on how to solve this?
07-06-2012 09:42 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When performing the update on the BlackBerry® Curve™ 9360 smartphone, what database is the backup stuck on? If it is stuck on Smart Card Options or Social Feeds, follow the steps in this KB article: www.blackberry.com/btsc/KB29522
Let me know if you have any more questions.
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