Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 2
Registered: ‎07-04-2012
My Device: Blackberry Curve 9360
My Carrier: Orange

Newest Update has taken over 10 hours to get to 9% on overall back up progress.

I started the update at 11:30pm when i woke up to start work at 8am the progress bar was at 9%...  It is still at 9% and i need to use my phone for work and cannot do so.

 

Any ideas on how to solve this?

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Newest Update has taken over 10 hours to get to 9% on overall back up progress.

Hey JustJosh911,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When performing the update on the BlackBerry® Curve™ 9360 smartphone, what database is the backup stuck on?  If it is stuck on Smart Card Options or Social Feeds, follow the steps in this KB article: www.blackberry.com/btsc/KB29522

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!