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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎06-18-2013
My Device: Bold 9900
My Carrier: Smart Communications

No BB icon beside mobile phone signal

I've had my BB9900 for about 2 months and am encountering this problem for the first time.  I have not had the BB icon beside my 3G signal since last night.  Hence, can't send BBMs, send & receive emails, browse, etc on my phone.  Basic telephone and texting okay, though.  3G signal is strong so it's probably not a network issue.  I noticed this happened after I registered last night to BB appworld and set-up an email account on my phone.  


Can anyone help me? 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: No BB icon beside mobile phone signal

Hey TerryAbad,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you have 3G/EDGE/H+ all in upper case when the issue happens?  I would also suggest trying a different SIM card and then monitor the network connectivity.


Let me know if you have any more questions.





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