02-13-2013 03:59 PM
Hey, I have a problem with my BB torch 9800. I couldn't ever make BB messenger, Internet services, Facebook or any other app work.
I've been told the problem is that the phone was modified in order to make it work for any services provider, (Originally it only worked for Claro Argentina) and so BB has blocked my pin or so... that's the reason why no internet service or BB app works for me.
Is this right? if so, is there any way I can make it work again?.
I only can make calls and text, the smart apps don´t work at all.
02-13-2013 04:29 PM
Hi and Welcome to the Community!
There's nothing to add to your BB per se. Using the BB-specific services is a matter of your carrier providing those to you. And there are some things that must happen for them to do so.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
What you say is possible, but there are several other possibilities as well. Please check all of the above, including contacting Claro to be sure that they have fully released the BB PIN from their system.
Good luck and let us know!