09-04-2012 08:19 AM
Welcome to the Community and thanks for your Post...!!
None of the BlackBerry services are integrated in handheld, that can be provided by carrier only either it is BIS or BES. Please have words with your carrier and get the reason, why they can'y provide it to you.
Otherwiese you have to change your carrier but before chaning carrier, ensure to get the proper reason from current carrier.