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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-04-2012
My Device: Z 10
My Carrier: telenet

No BIS connection



My phone provider can not offer me a BIS subscription , and I do not want to change provider. Is there a possibility to obtain a BIS subscription without changing of  provider .

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9900
My Carrier: Bharti-Airtel

Re: No BIS connection

Hi Dominique4631,


Welcome to the Community and thanks for your Post...!!


None of the BlackBerry services are integrated in handheld, that can be provided by carrier only either it is BIS or BES. Please have words with your carrier and get the reason, why they can'y provide it to you.


Otherwiese you have to change your carrier but before chaning carrier, ensure to get the proper reason from current carrier.