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New Contributor
Posts: 7
Registered: ‎11-08-2011
My Device: Torch 9800
My Carrier: Vodafone

No Blackberry Internet Service when with Wifi

Hi, I have got the Torch 9800. My internet account is in Holland, but I go to Belgium (another country) I am there on my wifi account.

Since 2 weeks when I am in Belgium on my wifi, the Blackberry Internet service does not work.  This means I cannot go on BBM, or dont receive mails.  I can browse with no problem, but all that is associated and configured with BB does not work.

I have my Torch already about half a year and never had this problem.  Before I was able to do everything when I was connected to wifi.

Also I dont see the BB logo beside 3G (meaning you have Blackberry internet service.

 

When i am in Holland (land where i have my internet providor) that is not a problem..all works fine here.

 

Does anyone know what to do?

 

THanks in advance

 

Frustrated without Ping aka bbm

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Blackberry Internet Service when with Wifi

Go to your Manage Connections screen > Click on Mobile Networks and at your Data Services > While Roaming, is that set to ON, OFF or Prompt?

 

You should set it to ON or Prompt if you are roaming on another mobile network provider.



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New Contributor
Posts: 7
Registered: ‎11-08-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: No Blackberry Internet Service when with Wifi

No i dont put roaming on because then u have international costs. When it did work i didnt have roaling on either.
That is what is so weird it used to work and since two weeks ago it doesnt
Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Blackberry Internet Service when with Wifi

Ok, well your Data Services MUST be on in some fashion to connect via WiFi, or no data, period.

 

What you need to be doing is to turn OFF your Mobile Network connection, leave Data Services ON, and then on WiFi, you will get RIM data functions of email, BBM, etc., but no Mobile Network exorbitant charges.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
Posts: 7
Registered: ‎11-08-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: No Blackberry Internet Service when with Wifi

ok i did that..and now i am in belgium.

so i turned off the  mobile network and wifi is working but no blackberry internet service working...

just tried sending a bbm but nothing.  

But what is RIM?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Blackberry Internet Service when with Wifi

RIM - Research In Motion, the developer of and corporate entity/manufacturer of BlackBerry.

 

Perhaps you've lost your service books on the device to connect to the BlackBerry data infrastructure.

 

Please leave your BlackBerry in the setup it is in now (Mobile Network off, WiFi on, Data On) and Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

 

Look at the Manage Connections Screen > Services Status > BlackBerry Internet Service. What is the Status there?

 

Give the device 20 mins or so to receive emails.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-08-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: No Blackberry Internet Service when with Wifi

when you say leave data on..you mean roaming?

I have now mobile network off, wifi on, roaming off

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Blackberry Internet Service when with Wifi

Either leave the Data Services ON, or On when Roaming, one or the other.

Try the other if one does not work.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 7
Registered: ‎11-08-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: No Blackberry Internet Service when with Wifi

ok going to give different possibilities a try Smiley Happy

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Blackberry Internet Service when with Wifi

 additional things you might try:

(and you may need to be connected to your mobile network for these to work)

 

1) Register HRT:     (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key  > and then click Register Now. If you have an OS 6 device, Look at Options > Device > Advanced... etc.

2) Resend Service Books:   KB02830 Send the service books for the BlackBerry Internet Service

Hopefully that will get things going again for you!



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code