07-09-2012 10:46 AM
I updated Appworld on my Curve 8900 when it first became available a couple of weeks ago and immediately started getting the message about something being wrong with this session and try again. I tried a couple of things like deleting and re installing AppWorld, and now I get the message "No Cached Credentials. Error ID 40721" whenever I try to upgrade apps or download new ones. I have complete access from AppWorld online with my computer browser. I have updated my Blackberry ID and my payment options. I am still unable to use AppWorld on my device.
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07-09-2012 10:59 AM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!
Also make sure that your BB is properly connected to your BB ID...depending on your OS level, the screen may be in different places:
07-09-2012 11:46 AM
07-09-2012 12:23 PM
07-09-2012 12:51 PM
I am unable to view or edit BBID on my device because when I try to view my settings, I get a message saying 'unable to update Blackberry ID account info while offline'.
That is interesting...hmmm...what is the status, in Manage Connections, of BlackBerry Internet Service?
You also might find this KB useful (if BIS is connected that is...if it's not, then there is a deeper problem):
Good luck and let us know!
07-09-2012 01:05 PM
07-09-2012 01:09 PM
07-09-2012 01:17 PM
07-09-2012 01:25 PM
Believe me...I understand financial constraints...I've been unemployed since being laid off last October...
I inherited my boss's device when he upgraded. Just deactivated the BES policy and I was good to go.
Oh I do hope you did that properly...there are very specific methods to do so, and many methods folks think work actually do not (e.g., the on-device WIPE commands do not touch the IT Policy).
BTW would it be possible to downgrade my version of AW?
Typically, you can access two versions of AW. The most current version (which you already have) and the version that was packaged with your BB OS. To fall back to that, you have to reload your OS so that you can regain that version of AW. But, nothing in between is "officially" available -- though I've seen links from time to time of folks hosting unofficial AW versions (no...I have no list).