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New Contributor
Posts: 4
Registered: ‎08-27-2012
My Device: 9790
My Carrier: tmobile
Accepted Solution

No Data Plan - connect to wifi, have internet but app dont work BLOD 9790

I don't have data plan with tmobile, I connect my phone to my home wifi. It said it's connected and I am able to use internet. However, I cannot use app world, whats app, line, facebook etc.  I have tried so many ways.

 

1. I reload operating system. It works right the way. However, as soon as I leave home (the wifi area), I does not work anymore when I come back .

2. Pull out sim card and battary

3. I went to IT desk, and they said it's blackberry app world problem not the internet

4. Go to T-mobile and they cannot figure out what's wrong with my phone.

 

What should I do? Please HELP.

Posts: 94,471
Likes: 24,384
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Plan - connect to wifi, have internet but app dont work BLOD 9790

1. You went to what IT Desk?

 

2. You have your phone number listed in your profile... look to the left here, under your name. It's not wise to post your phone number in public forums like this. You can edit your profile above on this page by clicking on My Settings.

 

3. You will definitely need a BIS BlackBerry data plan for most all BlackBerry data services an functions. AppWorld you should be able to use over WiFi only.

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New Contributor
Posts: 4
Registered: ‎08-27-2012
My Device: 9790
My Carrier: tmobile

Re: No Data Plan - connect to wifi, have internet but app dont work BLOD 9790

So if I have data plan, all the apps should work just fine. right?

 

I went to my school IT desk

Posts: 94,471
Likes: 24,384
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No Data Plan - connect to wifi, have internet but app dont work BLOD 9790


manman0912 wrote:

So if I have data plan, all the apps should work just fine. right?


Yes, exactly.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code