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New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: Bold 9900
My Carrier: Vodafone
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No HEADPHONE icon when I plug in the BB headset in Bold 9900. Please help !

Hi,

 

I just got my new BB bold 9900. Had upgraded the OS to v7.1.714. Now I don't see a Headset icon on the home screen when I plug in the BB headset. Although I get a sound when I plug in and out from the 3.5mm jack. 

 

Other issue is when I get a call I am not able to hear the incoming call ringing on the headset, rather I hear it from the loudspeaker like I would when no headset is connected. 

 

I heard that this is a common issue when an OS upgrade is done. Is there a solution ? Please help !

 

 

Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: No HEADPHONE icon when I plug in the BB headset in Bold 9900. Please help !

Hello crazygamerg7,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding headset functionality on BlackBerry 7.1 software.

 

The headet  icon should only appear in the within the Phone application and not on the home screen when connected and on a call.

 

The ringtone will also go through the speakers on the device and not on the 3.5 mm connected headphones. This is by design.

 

 


-FB


 


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New Contributor
Posts: 2
Registered: ‎02-26-2013
My Device: Bold 9900
My Carrier: Vodafone

Re: No HEADPHONE icon when I plug in the BB headset in Bold 9900. Please help !

I dont understand why its designed that way. Its unusual from the rest of the phones. While in traffic I had a hard time realizing that my phone was ringing when I had the headset on. I am hoping atleast in the next OS they change this behaviour. Thanks, crazygamerg7