02-26-2013 02:50 PM
I just got my new BB bold 9900. Had upgraded the OS to v7.1.714. Now I don't see a Headset icon on the home screen when I plug in the BB headset. Although I get a sound when I plug in and out from the 3.5mm jack.
Other issue is when I get a call I am not able to hear the incoming call ringing on the headset, rather I hear it from the loudspeaker like I would when no headset is connected.
I heard that this is a common issue when an OS upgrade is done. Is there a solution ? Please help !
Solved! Go to Solution.
03-04-2013 01:15 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding headset functionality on BlackBerry 7.1 software.
The headet icon should only appear in the within the Phone application and not on the home screen when connected and on a call.
The ringtone will also go through the speakers on the device and not on the 3.5 mm connected headphones. This is by design.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!
03-06-2013 09:48 AM