Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
11-09-2012 01:31 PM - edited 11-09-2012 01:40 PM
I am having trouble with the sounds on my phone. It won't make a noise when I am recieving a call, or play music when the alarm is going off. Have checked all settings I can think of that might affect it!
Have tired numerous reboots which either dont work at all or the problem soon starts again!
11-12-2012 01:44 PM
Hello buffyjane and welcome to the BlackBerry® Support Community Forums.
Sorry to hear you are experiencing an issue with the Sounds on your BlackBerry® Torch™ 9860 smartphone.
If you go to your Media folder and open Ring Tones, are you able to play each tone that appears in your folder? Do you have any tones listed in this folder?
If you go to your Sounds profile to modify it, when you select a new tone and go to Try It, does the tone play?
11-20-2012 12:01 PM
Since your Ring Tone folder is empty or missing, that would be why you are unable to hear any sounds. There is nothing to reference.
You will need to backup your data and reinstall your device software to reinstall the core Ring Tones to resume notification sounds.
Follow the steps in KB11320 How to perform a clean reload of the BlackBerry Device Software for Windows or KB19915 Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer and check for your Ring Tones before any data is restored.