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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎08-23-2012
My Device: Blackberry Curve 9360
My Carrier: GiffGaff

No calls/Text but Internet/WhatsApp still works (Full signal)

[ Edited ]

Hi, ive not been able to recieve calls or texts, nor make or send them since coming back from holiday. Before i went on holiday everything was fine. ( I dont have a BlackBerry add on currently on my setup, but this wasnt an issue before as i was using Opera to get around using the browser)


When i was in Magaluf, i was able to recieve texts, facebook updates etc. When i got on the plane switched the phone off. When i got the other side i put it back on and tried to send a text to find that it wouldnt send, came up with network out of order.


I had full to 3/4 signal at the time and when i went to make a phone call instead, it came up with "No Service Currently Available" and disconnected straight away.


I cannot recieve phone calls as it goes straight through to my voicemail and the text messages cannot be recieved either.


I can however connect to people via the WhatsApp service.


I have looked through a few of the posts and here is a few details that they said are required to help you, help me.


Ive done a battery pull, alt+aA^+DEL reset, cleaned the sim with a dry cloth. Now im lost



If i have missed anything please tell me so i can find it out for you and post it up asap as this is pretty annoying. I dont have a spare phone and kinda need my phone!


O2 - Giffgaff
Blackberrry 9360
7.0 Bundle 1680 (v7.0.0.353, Platform
3G Bands 1,4,8
Cryptographic Kernel v3.8.7.1
Branding Version
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1


Phone Number:   +447519******
Status:              Not Available
Connection:     Not Connected

BlackBerry Internet Sercvice
Connection:     Not Connected

BlackBerry Enterprise Server
Connection:     Not connected

Mobile Network.
Coverage:       3G(BBsymbol)
Provider:       giffgaff

WiFi Network
Active Profile: Not Connected
SSID:           Not Connected
Type:           Not Connected

Status:         Off

Status:         Off


Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: No calls/Text but Internet/WhatsApp still works (Full signal)

Hello Sumran_Domguy and welcome to the BlackBerry® Support Community Forums.


Sorry to hear you are having network connection issues with your BlackBerry® Curve™ 9360 smartphone.


Try to register on the mobile network with your correct SIM as shown in http://bbry.lv/pT1JtR.


If you don't receive the message or the registration fails then I would advise you contact your mobile network provider to investigate further.





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