Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
NGG
New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: B&You

No connexion to BlackBerry Internet Service

[ Edited ]

Hello,

 

I have a Blackberry Torch and since 10 days, I don't have any access anymore to Blackberry Internet Service (BIS).

The access sometimes comes back for a few minutes/hours, and then, it is disconnected during hours/days.

Actually, the connexion is interrupted 95% of time.

 

What is strange is that putting my sim card in another Blackberry, everything is working well, and putting another sim card in my Blackberry, everything is also working well.

It means we can not conclude my Blackberry doesn't work but we cannot conclude that my sim card is the issue neither, especially because my provider, B&You, sent me a new sim card.

 

I can see that my Blackberry is always trying to connect to BIS as every 5 or 10 minutes, the Blackberry logo appears on my screen for a few seconds and disapears just after.

Checking in my parameters, I see "not connected" in the section "Blackberry Internet Service".

 

As a consequence, I have no access to bbm, no access to Internet and I cannot send any email...

 

Can anybody help me?

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: No connexion to BlackBerry Internet Service

Have you contacted your service provider ?   Hopefully they will be able to fix the problem. 

NGG
New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: B&You

Re: No connexion to BlackBerry Internet Service

For sure I have contacted my service provider. As my network connexion is ok (Full 3G), they answered me that it was a BlackBerry issue and I must admit that it really looks like a BlackBerry issue...
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No connexion to BlackBerry Internet Service

On the handset, go to:

For OS5 and 4.x
Options - Advanced Options - Host Routing Table
and click Register now, and escape back to the home page.

For OS6 and higher
in options, device , advanced, host routing table, click on menu and choose register now.

Wait 2 minutes and see if registration to network happens.

Resend your service books from your carrier BIS site:
From your handheld device: http://www.blackberry.com/btsc/KB15402

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

 

 

 

From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers
- scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.




 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


NGG
New Contributor
Posts: 3
Registered: ‎10-24-2012
My Device: Torch 9800
My Carrier: B&You

Re: No connexion to BlackBerry Internet Service

Hello,

 

I did all this configs and the service came back from yesterday evening until this morning.

Then, there are some interruptions: it works during one hour, it is disconnected during 30 minutes, it comes back, etc, etc, etc...

 

It is a real nightmare!

 

There is something that makes my BlackBerry suddenly disconnected from BIS without any reason. 

Is it an issue already known and what is the way to fix it?

 

Is there a hotline that can be reached or something?

Highlighted
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: No connexion to BlackBerry Internet Service

you should contact your carrier and see if they are having any issues

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V