01-23-2013 07:28 PM
Just got a new pc: windows 7, office 2010, BB desktop 7.1 - all seem to be working well except under the contacts configure, advanced, option in desktop 7.1 there is no folders tab. And I need to synch several outlook contact subfolders to my BB. On my old pc: windows vista, office 2007, BB desktop 7.1 - all worked well including synch of these subfolders. I used easy transfer cable to migrate all my settings etc to the new pc and everything seems well apart from this one issue. Does anyone know a solution to the missing folders tab?
01-28-2013 10:07 AM
It sounds like the BlackBerry Desktop Software may unable to communicate with your Microsoft Outlook profile. If reinstalling the BlackBerry Desktop Software doesn't help, I would suggest trying to create a new Microsoft Outlook MAPI profile. This KB article has the steps to create a new Microsoft Outlook MAPI profile and also a link to steps to configure the BlackBerry Desktop Software to synchronize with it. "How to create a Microsoft Outlook MAPI profile" http://bbry.lv/OFyLZr
If you are using a .pst file instead of Microsoft Exchange, you may need to add your .pst file to the new profile in order to synchronize your Contacts.
Let me know if this helps.
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