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Contributor
Posts: 19
Registered: ‎12-08-2013
My Device: Blackberry Bold 9900
My Carrier: Safaricom Kenya
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No 'delete' option in Camera Pictures after OS update

[ Edited ]

Hi, I updated the OS on my Bold 9900 via my phone from: OS 7 Bundle 1465 to OS 7.1 Bundle 1149

 

Just noticed that I can't delete camera pictures, there is no 'delete' option in the menu and also the delete button on the QWERTY Key board doesn't do anything. The pictures are saved on the device.

 

Please help!

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No 'delete' option in Camera Pictures after OS update

Is encryption turned on to the media in your device memory?

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Contributor
Posts: 19
Registered: ‎12-08-2013
My Device: Blackberry Bold 9900
My Carrier: Safaricom Kenya

Re: No 'delete' option in Camera Pictures after OS update

 Hi - thank you so much for your reply!

 

Encryption was not ticked for 'device memory' or 'media card', I ticked on 'encrypt' under Device Memory. Am now able to delete photos in the Camera folder .

 

Should I also tick on 'encrypt' under Media Card?

 

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No 'delete' option in Camera Pictures after OS update

[ Edited ]

Sure, it's fine with me if you do. Unless your storing information on illegal activity, porn, or high sensitive government documents, I don't see the need for personal devices to have encryption on.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Contributor
Posts: 19
Registered: ‎12-08-2013
My Device: Blackberry Bold 9900
My Carrier: Safaricom Kenya

Re: No 'delete' option in Camera Pictures after OS update

Haha - no such things on my phone. I was asking if I should turn it on as I don't know if it's supposed to be ticked or not or rather I don't understand what purpose it has (sorry - I'm a bit slow when it comes to certain tech features) Smiley Embarassed

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No 'delete' option in Camera Pictures after OS update

Again, untick or turn off or disable any encryption. You don't need it.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code