10-26-2013 04:35 AM
Hi, just noticed that I haven't received any mails to my phone for 3 days (shows how much I use the email function I guess!). Anyhow, I keep getting the error message that user account is in INVALID mode; when I try to re-register my email address via the setup wizard I get the further error message "your device encountered a problem with this application's server". Does anyone have any clues on fix?
10-26-2013 04:10 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support. Of course, if your email server is truly down, then it's those admins that you should be contacting...
10-28-2013 10:52 AM
I switched service provider about a year ago - it seems my BB only just realised that and disconnected itself from the server. I'm now linked up to the correct server so all is working!
10-28-2013 11:06 AM