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Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

No internet or facebook

Why can't I log in to facebook or use internet on my phone, is there an issue with the new OS 7.1 causing this and how can it be fixed. RIM  has really sucked lately and I am about to get rid of blackberry if this problem is not fixed!!!

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

[ Edited ]

You'll need to give some additional detail. I am using Facebook and "internet" perfectly fine on my Verizon 9850.

 

On Facebook, when you log in, do you get an error message? Anything?

 

Re: "use internet on  my phone", does your email work?

Is it the browser failing to go to websites you enter?


jtesluk wrote:

 RIM  has really sucked lately and I am about to get rid of blackberry if this problem is not fixed!!!


This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration. We are users just like you. If you want to curse RIM, find another place to do it. We're here to help.



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Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

When I try to log in to Facebook I get - we are unable to reach the facebook server at this time ( for the last 3 days now) for the internet it just sits there trying to search with a white screen doing nothing. my BB app world wont load either. my wife has the same phone, she has to keep doing battery pulls and re logging in to facebook,app world, and browser to make it work

Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

When I try to log in to Facebook I get - we are unable to reach the facebook server at this time ( for the last 3 days now) for the internet it just sits there trying to search with a white screen doing nothing. my BB app world wont load either. my wife has the same phone, she has to keep doing battery pulls and re logging in to facebook,app world, and browser to make it work
....
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

Try this for the browser:

  • Open the browser
  • Press your Menu key > Options
  • Scroll to the bottom to Clear Browsing Data
  • Check on History and Cache, and click Clear Now.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, see if your browser works.

For the Facebook error:

Article ID: KB31263 When attempting to log into Facebook for BlackBerry smartphones the following error is displayed, "We are unable to reach the Facebook server at this time (0)"

Article ID: KB31351 Unable to login to the Facebook or Twitter applications on a BlackBerry smartphone


If neither of those help, try going to Options > Device > Application Management.

  • Scroll to the Facebook application and delete it.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • Now, go to your AppWorld > MyWorld > Uninstalled  and reinstall Facebook and try the connection again.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

I did all that and it still doesn't work

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

That was quick!  You just now did ALL that?

 

Hmm...

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

yep cleared cashe ob browser and app world deleted facebook pulled battery, and reinstalled facebook and getting same error.

Highlighted
Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No internet or facebook

My question....



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 12
Registered: ‎12-07-2012
My Device: torch 9850
My Carrier: verizon wireless

Re: No internet or facebook

blackberry internet service connection says mobile network