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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-18-2012
My Device: Torch 9810
My Carrier: Rogers

No longer have Flash :(

I upgraded my old Blackberry Torch 9800 to the 9810 and was happy to see I could now watch all sorts of videos.

Very exciting.

Today I came home and saw there was an available upgrade from Software version: 7 to Software version 7.1.

So I did the upgrade, now I CAN'T watch any movies/videos or open any sites that have flash...arghhhhh!!!!!


Any help in getting this back would be greatly appreciated.


I did send a Twit to @BlackBerryHelp and I've heard nothing back from them yet.


Maybe I should just go back to version 7 but not sure how to do that.


Thank you,



Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: No longer have Flash :(

Hi LorraineHalle,


Welcome to the BlackBerry Support Community.

Flash is currently not supported on BlackBerry® smartphones. Can you please provide more information on the issue you are having streaming videos that are a supported media type? You may want to perform a clean reload of your BlackBerry® Device Software to rule out any issue with the software installation during the update. For instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.



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