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New Contributor
Posts: 4
Registered: ‎01-14-2013
My Device: BlackBerry Curve 8330
My Carrier: Bell

No longer receiving pictures through BBM on my old 8330 Curve

Hi, I've seen similar posts here about people not being able to receive pictures anymore though BBM, with the sender's message saying that my phone wasn't able to save the picture. However, the solutions seem to be for later makes and models, which I can't follow in my menus that are over 3 years old. Does anybody no how to fix this on my old 8330 Curve? Thanks!

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No longer receiving pictures through BBM on my old 8330 Curve

Are you sending or receiving the picture(s)?

 

What version of BBMessenger do you have installed...look at Options > Advanced > Applications.

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New Contributor
Posts: 4
Registered: ‎01-14-2013
My Device: BlackBerry Curve 8330
My Carrier: Bell

Re: No longer receiving pictures through BBM on my old 8330 Curve

I can send but not receive through BBM. It's 5.0.3.22, maybe it's time for an update?

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: No longer receiving pictures through BBM on my old 8330 Curve

[ Edited ]

Ok, but what exactly happens when you receive a picture.

In the BBM chat, you should see a notification and a preview of the picture.

What do you see there?

 

Also-- What is your Operating System loaded to your device? Look at Options > About, third line down beginning with a "v.4.0.x.xxx", What is yours?



>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎01-14-2013
My Device: BlackBerry Curve 8330
My Carrier: Bell

Re: No longer receiving pictures through BBM on my old 8330 Curve

I don't see anything about pictures on my end. My contacts tell me that it says sending but then they get a message saying that I cannot save the photo.

 

v.4.5.0.127

 

Thanks for looking into this!

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New Contributor
Posts: 4
Registered: ‎01-14-2013
My Device: BlackBerry Curve 8330
My Carrier: Bell

Re: No longer receiving pictures through BBM on my old 8330 Curve

I can receive videos no problem, but pictures still won't come through.