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New Member
Posts: 1
Registered: ‎07-23-2013
My Device: Blackberry Curve 9360
My Carrier: Vodacom

No messages backed up on desktop softwware

I do a weekly backup - but on the desktop software it does not backup any messages on BBM or Whattsapp or text messages - please help

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Hall of Famer III
Posts: 57,243
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: No messages backed up on desktop softwware

Hi and Welcome to the Community!

 

Please see the link in my auto-sig on this post for full backup instructions, including what is included within the standard Desktop Software backup process. If all you are doing is the standard Desktop Software backup (and not, as I discuss in that link, all other things), then I would not expect either BBM nor WhatsApp messages to be backed up. Text Messages, however, I would expect to be backed up (within their appropriate database, as one of the KBs linked from that post indicates).

 

Good luck!



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