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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-18-2012
My Device: Curve 9320
My Carrier: Tesco

No option for personal email

I have purchased my wife a curve 9320 in the last couple of days. On receipt it had two options for email, personal and Blackberry enterprise. I did the update to latest software and the option of personal email set up has gone.


As it is a personal phone, the enterprise option is not relevant, and i cannot now set up the phone to pull personal emails from my ISP as there is no option.


Any ideas?



Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: No option for personal email

Hi RonBartlett and welcome to the BlackBerry Support Community Forums!


These options vary based on what BlackBerry® data plan you have configured on your device.  Did you purchase the device new or used?


You could also try going to Options>Device>Advanced System Settings>Host Routing Table, press the menu key then choose Register Now.


Let me know if the option for Personal Email appears after doing this.






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