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New Member
Posts: 1
Registered: ‎04-24-2013
My Device: Blackberry TOUR 9630
My Carrier: Airtel

No service book configurations and NO INTERNET

Hi all...

 

I have been gifted with Blackberry tour 9630 which has been manufactured in US and unlocked.. I'm using it from 3 months and the only issue i have with it is internet. 

 

I'm unable to connect to internet.. When i try to open browser it says there are no servce book entries and all other internet settings which are requird for blackberry are empty. I have Redington blackberry center nearby and they say they won't look at phones brought from other countries.

Need your help ..

Please please please.. Your help and suggestions are appreciated. 

Super Contributor
Posts: 271
Registered: ‎03-21-2013
My Device: Z10 STL 100-2 & PlayBook 64GB

Re: No service book configurations and NO INTERNET

Do you have blackberry services activated on uoir sim card. If so, have you tried restarting your phone by a hard reboot.

A hard reboot can be done by pulling the batter of the phone in a On state, waiting for 2 minutes and reinserting the battery in the phone. 

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Twitter: @ukmight
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Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: No service book configurations and NO INTERNET

Hi and Welcome to the Community!

 


ksrohit38 wrote:

Hi all...

 

I have been gifted with Blackberry tour 9630 which has been manufactured in US and unlocked.. I'm using it from 3 months and the only issue i have with it is internet. 

 

I'm unable to connect to internet.. When i try to open browser it says there are no servce book entries and all other internet settings which are requird for blackberry are empty. I have Redington blackberry center nearby and they say they won't look at phones brought from other countries.

Need your help ..

Please please please.. Your help and suggestions are appreciated. 


Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:

1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.

2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:

3) You must get all of your voice level services functioning on the carrier, before you even try anything about data

4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire

5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.

5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.

So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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