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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎07-14-2012
My Device: Bold 9790
My Carrier: Du

No sound during calls

I bought a Bold 9790 one month back & I cannot hear any dialing sound or incoming sound from the other person.  If  it is in speaker mode I can hear everything.


any one have the solution for this problem?




Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: No sound during calls

Hey bijupallipattu,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


This seems to be a software issue, follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB11320


Let me know if you have any more questions.





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New Member
Posts: 2
Registered: ‎07-26-2012
My Device: 9790
My Carrier: kpn

Re: No sound during calls

[ Edited ]


That link gives several ways to update the desktop manager via your computer. I don't want to install this to my PC.


Why can't BB come up with a patch to fix this issue. I've been having it now for the past several days and only way I can use my phone is using the headphones or putting it on speaker. The battery pull does not fix the issue and according to the phone I have the latest version of the software for BB.


 If this is a known issue, BB should be all over it to fix it!! Otherwise what is the point of having this phone?

New Member
Posts: 1
Registered: ‎08-13-2014
My Device: Blackberry Bold 9930
My Carrier: MTN

Re: No sound during calls

Hi i can relate to the same isue as some of the people here i updated my bberry

and after update i could not hear anyone during calls even if i make them i took my cell in for replacing

the speaker wich did not solve the isue i already downloaded 20 difrent os versions in hoping to find the right version 

a year ago i had the same issue where i was lucky to find the right version again 

so 1 year has passed nothing is changed or fixed and im still having this issue again thanx to a update

please give me some support on this matter oh and by the way phone works on loadspeaker during calls and on headset The link u provided in previous posts does not solve the isue http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=F495F81C0AFF626A120F1613D082CCCD?...