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New Contributor
Posts: 2
Registered: ‎11-24-2012
My Device: 9700 bold
My Carrier: pelephone

No thumbnails - HELP!

Hello guys!

 

For some reason I can't see the thumbnails of my pictures on my bb device (bold 9700). It used to be ok but for the last month, pictures that I recieve through Whatsup or even pictures that I take from my device - just don't appear in the pictures folder!

 

Somebody has a clue??

 

Thanks,

 

Julie

 

http://i45.tinypic.com/2iw3i3l.jpg

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: No thumbnails - HELP!

Hey 1julie1,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you I have a couple questions; Have you reinserted the Media card? And if you go to the Media folder > click Menu > Explore > Media card, locate the pictures, does the thumbnail display?

 

Thanks.

-HB

 

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New Contributor
Posts: 2
Registered: ‎11-24-2012
My Device: 9700 bold
My Carrier: pelephone

Re: No thumbnails - HELP!

I haven't ejected the media card. Should I take it out and then back in?

And through the computer I do see the pics (thumbnails).. The problem is only in the BB device..

 

Thank you for your help, waiting for another reply from you,

 

Julie