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New Contributor
Posts: 4
Registered: ‎07-04-2014
My Device: Z10
My Carrier: BSNL

Not Able to do calls when Caller Identity is Turned Off

when i turn off "show my number option" . i am not able to call to any one... i am forcing to turnon it, the below error is popping up when i dial any number.

 

Error:

 

show my number is turned off

To make a call, on phone settings screen turn on show my number feature

 

#BlackberryZ10 #OS10.2

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Not Able to do calls when Caller Identity is Turned Off

That's not how it's supposed to work so something is wrong. Let's try resetting your phone but don't worry, you won't lose any data. Press and hold the power button for about 15 seconds until you see BlackBerry on your screen. Don't release it before that despite what might appear on your screen.

 

 

Try that and post back with your results.  Smiley Happy


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New Contributor
Posts: 4
Registered: ‎07-04-2014
My Device: Z10
My Carrier: BSNL

Re: Not Able to do calls when Caller Identity is Turned Off

not working Smiley Surprised even the BB support here sucks Smiley Sad

 

i have turned of my mobile and turned it ON and tested!

and its the first thing i did after buying my mobile... that means i didn't changeed any other settings!

 

you know some one who are using black berry in India ? or any official support number ? or any solutions Smiley Happy