03-13-2013 06:48 PM
Starting this morning, I am not receiving e-mails to my phone. I have two e-mail accounts set up on my phone and neither one is receiving e-mails. I know I should be because I am receiving them on my laptop. I can send e-mails from either account, but I cannot receive them. I contacted AT&T (my service provider) and they could not help me. They gave me a support number for Balckberry (877-255-2377), but I was unable to get through.
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03-13-2013 07:24 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support...but...
I contacted AT&T (my service provider) and they could not help me. They gave me a support number for Balckberry (877-255-2377), but I was unable to get through.
That is very very interesting...I suspect whoever you spoke to at ATT was not (I will be gentle) properly trained. Contractually, end users have no method by which to try and contact BlackBerry directly for anything whatsoever (well, not for free). Rather, the carrier should escalate your case up to BlackBerry, and provide you with further information (e.g., a case number)...but simply to give you a phone number means that (I'm sorry), the person at ATT fobbed you off, for that is not how the support system works. And this is actually a bit surprising...all reports I've heard indicate ATT to have one of the best trained support groups for BB of anyone...but perhaps they are slipping.
Anyway, if the above does not work, ring them back up and insist that they resolve it properly. Insist first to be transferred to the ATT dedicated BB support staff (I do believe they have such a group) as that also is a required step to go through before being escalated to BlackBerry (but properly...not the way you describe).
03-14-2013 04:18 PM
Thank you for your help. I am now receiveing e-mails to my phone again. However, they are only showing up in my "Messages" box. I do not have the e-mail account icons on my "All" page. I thought they might be hidden so I checked and they are not hiddin. I do not know how to restore the e-mail account icons.
03-14-2013 04:25 PM - edited 03-14-2013 04:27 PM
03-14-2013 04:26 PM
I was too quick in sending my last post. I did some forum searching and found some other people who needed to restore their icons. I found out the I needed to send the Service Books. Once I did that, eveerything appears to be fine.
03-14-2013 04:27 PM
Oh! Since that was within step 2 of what I gave you above, I thought that you'd done it...I'm glad you got it going!
03-14-2013 04:33 PM