04-24-2011 06:57 PM
It seems my contacts aren't able to send me pictures on BBM. When they attempt to send them they get a message that says, "User is unable to save image", however I don't get a message in regard to the pictures at all. I'm using the latest version of BBM and have a Curve 8520 for T-Mobile.
04-27-2011 08:43 AM
I have the same phone and the same problem. T-Mobile and BlackBerry both indicated that since the 8520 is an older model I will not be able to recieve pics through BBM. Good thing I'm due for an upgrade soon... still annoying
04-28-2011 06:29 PM
My friend has the same phone for AT&T and she gets pictures. Now I feel that this is another reason in which to hate T-Mobile. Thanks for the respond. I don't understand why if I was getting pictures before though, it stopped allowing it.
05-21-2011 07:36 PM
06-03-2011 05:36 AM
it is more than enough.
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Right Shift
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
06-07-2011 01:08 AM
i have the exact problem on my curve 8520, and this started to happen when i updated to 5.0 and bbm also updated, then my sister own the same phone and it was OK, but i did her updates too and found out that happened the same thing with her phone, stopped receiveng pictures with that message. Since then i have tried the hard reset several times not having any results, then i tried uninstalling and installing back the BBM with prevous backup of contactas and no result also. I am starting to think that this version is not made for the curve 8520 and maybe we have to forget about receiving pictures...or wait untill Blackberry fixes this issue in next update