10-16-2012 04:13 PM
After initial setup, I'm able to receive SOME, but not all, e-mails on my BB Curve 8530. The others not received on my BB DO appear in Outlook 2007. I can't seem to identify any difference between those e-mails I receive on the BB and those I don't. On the recommendation of my web hosting company, I'm using their IMAP server. POP3 remains an option too. I have completed the registration and reconciliation processes. I've consulted with my web hosting company, and with both Verizon Wireless and RIM; all are stumped.
I'd appreciate any ideas.
Solved! Go to Solution.
10-22-2012 06:59 PM
Hi larrybrower and welcome to the BlackBerry Support Community Forums!
This sounds like a common issue in which Microsoft® Outlook® is not configured to leave copies of the email messages on the mail server. If Microsoft® Outlook® is not leaving messages on the server, they will be removed before being delivered to the BlackBerry® smartphone. The following article will show you how to configure Microsoft® Outlook® to leave copies of messages on the server.
10-22-2012 07:43 PM
Thanks for your reply. A phone call to Verizon Wireless led to a call with RIM, who determined that the Blackberry firewall settings were not correct. Specifically, the firewall was set to BLOCK BIS e-mails!
To your point, before checking the firewall, RIM also checked the Outlook setting that leaves e-mail copies on the server; they were OK. Even RIM could not explain why some e-mails got through while others did not. In any case, all is well now!