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New Contributor
Posts: 2
Registered: ‎07-28-2012
My Device: Torch
My Carrier: AT&T

***Not Retrieved Yet***

Every time I receive a picture text, I get the message ***Not Retrieved Yet***. Of course the picture never does retrieve. I have had this phone for a little over a year and it just now started doing this. Any suggestions on why this is happening and what I can do to fix it?

Posts: 28
Registered: ‎05-27-2012
My Device: Blackberry Torch 9810
My Carrier: Rogers Wireless

Re: ***Not Retrieved Yet***

Try the following Help Documents:


KB15700-Unable to receive MMS messages on the BlackBerry smartphone


Best of luck,


Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290

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New Contributor
Posts: 2
Registered: ‎07-28-2012
My Device: Torch
My Carrier: AT&T

Re: ***Not Retrieved Yet***

I have already tried both of the tips and it is still not working.