Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 13
Registered: ‎11-03-2012
My Device: Curve 9220
My Carrier: Vodafone
Accepted Solution

Not able to access internet with new carrier

I am using a Curve 9220. I was using Vodafone network. But just shifted to Airtel. I have inserted the sim in the handset. Signals are coming fine. But I am unable to access the internet even when I have subscribed to a prepaid internet pack.  The messege is coming like this :

 

Browsing over the cellular network is not includedas part of your current service plan. To browse the web, you must use Wi-Fi or contact your service provider to change your service plan.

 

When is went to Airtel site to get mobile internet settings, I got something like this:

 

Your handset doesnt support over the air Internet settings. Please refer to the table below to configure the settings manually.

 

Setting Name 
Account Name:airtel (GPRS)
User name: 
Password: 
Home page:http://live.airtelworld.com
Proxy:Enabled / no
Proxy and server address: 
Proxy and server port: 
Data bearer:GPRS or Packet Data
Access point name:airtelgprs.com
Authentication type:Normal
Use preferred access pointNo

 

Please suggest what to do

 

 

Developer
Posts: 313
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Tim

Re: Not able to access internet with new carrier

If you haven't activate BIS (BlackBerry Internet Service) you can't navigate in internet, use the apps and mail.

 

*Like this post 

If this post is helpful, please click the "like" button! Smiley Happy
Contributor
Posts: 13
Registered: ‎11-03-2012
My Device: Curve 9220
My Carrier: Vodafone

Re: Not able to access internet with new carrier

I havent activated BIS. Ok. But my question is if I was not using a BB and using any other handset wouldnt brower get activated by default? And doesnt BB support browsing without BIS?

Developer
Posts: 313
Registered: ‎03-13-2013
My Device: Z10
My Carrier: Tim

Re: Not able to access internet with new carrier

Only with BlackBerry 10 you can browse without BIS, with the old devices no.

 

*Like this post 

If this post is helpful, please click the "like" button! Smiley Happy