Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎08-24-2011
My Device: BlackBerry Torch 9810
My Carrier: AT&T

Not able to download apps to my BlackBerry Torch 9810

Hi everyone.  New BB user here.  Just picked up a BB Torch 9810.  Set up my BlackBerry ID and have no problem accessing pretty much everything - except App World.  When I attempt to download an app or go to the My World tab I get a legal notice regarding "BlackBerry App World and BlackBerry Payment Service..."  When I accept the agreement, nothing happens.  Won't let me download the app I've selected, just goes right back to the app description.  I try clicking on the My World tab and no matter how many times I accept the agreement it won't let me do anything; just keeps asking me to accept the agreement again.  I've already tried uninstalling and redownloading App World, yet I continue to get the error.

 

I like the phone but without the ability to download apps it's fairly useless to me.  Any suggestions would be greatly appreciated!

 

Thanks.

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Not able to download apps to my BlackBerry Torch 9810

are you able to log in here?
https://blackberryid.blackberry.com/bbid/login/



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 5
Registered: ‎09-18-2011
My Device: bb9850
My Carrier: verizon

Re: Not able to download apps to my BlackBerry Torch 9810

Same thing happening to me. None of my apps will download. I've uninstaled and reinstalled app world and followed your link to login. Nothing has worked yet. Please help.
Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Not able to download apps to my BlackBerry Torch 9810

can you reply to me question in message 2, susanra0918 ?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 3
Registered: ‎09-18-2011
My Device: Torch 9819
My Carrier: Engineer

Re: Not able to download apps to my BlackBerry Torch 9810

I am having the exact same problem!!!  I could not log on in the above link so I reset my password and thought I was on to something but all my previous symptoms are still there.

New Contributor
Posts: 5
Registered: ‎09-18-2011
My Device: bb9850
My Carrier: verizon

Re: Not able to download apps to my BlackBerry Torch 9810

I followed the link and loged in.  and  uninstalled app world and reinstalled. none of  those worked

New Contributor
Posts: 5
Registered: ‎09-18-2011
My Device: bb9850
My Carrier: verizon

Re: Not able to download apps to my BlackBerry Torch 9810

[ Edited ]

I followed YOUR link and signed in. Did not work. any other suggestions? 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Not able to download apps to my BlackBerry Torch 9810

hello susanra0918,

I am sorry I do not understand what you wrote.
On that link, did you manage to sign in?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 5
Registered: ‎09-18-2011
My Device: bb9850
My Carrier: verizon

Re: Not able to download apps to my BlackBerry Torch 9810

Yes I managed to sign in perfectly to the site provided above. When I go back to my app world it STILL gives me the legal notice and wont let me access my app world or download any apps... Any suggestions????

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Not able to download apps to my BlackBerry Torch 9810

susanra0918, please have a look at this discussion:
http://supportforums.blackberry.com/t5/BlackBerry-App-World-General/ID-Login-to-App-World-Authentica...



The search box on top-right of this page is your true friend, and the public Knowledge Base too: