Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: Bold 9790
My Carrier: T Mobile

Not able to receive emails

Having changed broadband supplier (to BT) I'm now not able to receive emails to my BB Bold 9790.  I've no problem with my PC or webmail, I've tried resetting the email account on my BB and removing battery etc but it still won't receive emails.  I haven't changed my email address and can send emails from the BB.


Can anyone help please?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Not able to receive emails

Hi adamb


Welcome to BlackBerry Support Forums


If you're having issues with recieving emails on your BlackBerry then first try those steps in the same sequence  :


1- Register your Handheld .

  • KB00510 : How to register a BlackBerry smartphone with the wireless network
  • Wait till a Registration messages comes in your message box.

2- Resend your Service Book

  • KB02830 : Send the service books for the BlackBerry Internet Service
  • ( Wait till a Registration Message comes in your message box for each email that you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back


Try it and let us know .




Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
Posts: 2
Registered: ‎10-22-2013
My Device: Bold 9790
My Carrier: T Mobile

Re: Not able to receive emails

Many thanks for the re-set advice, which I've followed, but I'm still unable to receive emails.


Please can you advise further?