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10-22-2013 03:12 PM
Having changed broadband supplier (to BT) I'm now not able to receive emails to my BB Bold 9790. I've no problem with my PC or webmail, I've tried resetting the email account on my BB and removing battery etc but it still won't receive emails. I haven't changed my email address and can send emails from the BB.
Can anyone help please?
10-23-2013 07:24 AM
Welcome to BlackBerry Support Forums
If you're having issues with recieving emails on your BlackBerry then first try those steps in the same sequence :
1- Register your Handheld .
2- Resend your Service Book
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
Try it and let us know .