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06-29-2014 03:35 AM - edited 06-29-2014 04:20 AM
Everytime I'm doing hard reset, turn of my device or restart after uninstall an application is not registered on the network. It push me to running diagnostic frequently or register HRT and need to wait BlackBerry Registration message within delay 1-15minutes. I'm sure have no connection issue within my new carrier. Another issue are receive weird messages from my self PIN and can invite my self PIN. Image below has been edited, my PIN is at profile page.
Solved! Go to Solution.
06-29-2014 03:01 PM
Everytime I'm doing hard reset, turn of my device or restart after uninstall an application is not registered on the network. It push me to running diagnostic frequently or register HRT and need to wait BlackBerry Registration message within delay 1-15minutes. I'm sure have no connection issue within my new carrier.
Actually, you most definitely do have a connection issue with your carrier. The behavior you describe is definitely not normal, and indicates some sort of problem between your device and your carriers network. But, only they can look at their network to perhaps determine what the issue is.
Plus, you say "new carrier"...can you expand on that please? There may be some information about that which is impacting what is going on for you now..
Another issue are receive weird messages from my self PIN and can invite my self PIN. Image below has been edited, my PIN is at profile page.
This part I do not understand at all...can you perhaps expand on that as well, so that we can understand what is going on?
Thanks and let us know!
06-29-2014 05:52 PM - edited 06-29-2014 06:02 PM
Hi sdgradne, thanks for look into. Almost 2 years I'm using carrier A within my device. On June 24 I move to carrier B, because I'm not satisfied anymore within carrier A service. Around last 4 months I received those messages but I'm ignore it and deleted. Though it was just BlackBerry server confirmation after running mobile network diagnostic. Recently I reload my OS and found many issues, so I'm starting to save those messages. Please come to read my first thread -> link. Last image PIN7.jpg received at carrier B after running diagnostic test and registering device from HRT. In case I'm not registering my device from HRT after reboot/ turn off/ restart my device, then I will no't connected to blackberry.net server at all. The other messages is came when I'm using carrier A.
Try to invite your self PIN using BBM and approve it. If you can add as contact then it's BBM v.188.8.131.52 issue. Just go to recent updates to see the your last invited contact. Those weird messages is received with details came from my PIN. I said my PIN is at my profile page because I'm hiding my personal information for privacy, maybe only mod in this forum can see it.
I will contact my carrier later, it's GMT +8 in here.
06-29-2014 06:08 PM
06-29-2014 07:29 PM
Have not problem within 5 days, until yesterday I'm hardly to connect to blackberry server after uninstalling BlackBerry World, running diagnostic, register HRT and receive those message again. If my device already connected to blackberry.net server I have no problem at all. So in this issue I can turn off my device at all. Even already registered to the blackberry server when running diagnostic test, my primary email is not connected to the server but still able to receive email (have no idea with this).
Was still have around 2 weeks BIS data plan for exipired on network A and had unregister my BIS data plan on carrier A to make sure my PIN is released. Move to carrier B to make sure everything is ok, but it's the same issue.
Thanks for your suggestion. Already received BIS full service data plan and I'm sure with this because I can access BlackBerry World, BBM, BlackBerry Protect, etc. Have no problem with my device if already registered on blackberry.net server. My question is, why this 2 carrier is have the same issue on my device? Before moved to carrier B I've have visited the carrier A office, sent some mail to customer service without reply, had contact customer service, called by IT network. Their answer was: we sure have no problem with our network, maybe it's BlackBerry server fault/ your device fault. That's why I came to this forum. I'll contact carrier B and update this issue.
06-29-2014 07:34 PM
07-01-2014 04:03 PM