10-31-2012 01:08 PM
i have a blackberry curve 9360. in the morning my bbm was working fine and i was using the internet and everything, but now it has stopped working. my bbm isn't working anymore. everytime i send a message an X appears straight away. i checked the connections and my network connection isn't working properly. on the top of my phone my network, Virgin, appears but in the settings it only says the network is on, not what its connected to. i don't know why its like thas as this has never happed before. please help ASAP
11-17-2012 03:30 PM
Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.