08-31-2008 01:08 AM
I have loaded the software from the disc that came with the phone, and it didn't work.
Went to this website for updates, downloaded two other versions...
didn't work, locks up and is forced to close..do I want to send an error report NO!!!!
I want my $300 dollar purchase to work right the first time!!!
Is it too much to ask???
So after a few hours of trying to put a couple tunes on this stupid device and searching all over this RIM website for a solution, the only contact option I have without shelling out another several hundred for service is to come to this forum!
I got this phone instead of an I phone because I had hoped all the bugs were worked out. I bill at $100 per hour, at this rate I should have 2 years of free service but I can't even get hold of a company rep...no wonder RIM stocks are dropping like a stone!!!
Customer service starts with selling products that do what they are supposed to. The purchaser should not have to be Microsoft certified just to get the stupid thing to work!!! And they should not rely on the kindness of customers to help other lost customers..just make the @$!!%&@!! thing work!
It goes back tomorrow and I'm getting the Iphone! And I hope it doesn't suck this bad!
Solved! Go to Solution.
08-31-2008 01:29 AM
Was that rhetorical or would you like some help with your media problems?
08-31-2008 01:42 AM
If there is a simple fix that would be nice, I wish there was a company rep to vent to.
I would appreciate a resolution, but am I right in expecting these steps?
08-31-2008 01:52 AM - edited 08-31-2008 01:56 AM
Just to fill you in I am a user just like you. The people here all help each other.
According to your post you have searched this site for solutions. I take it then that you have noticed the Media Manager is not well received.
Blackberry has a new product that has proven stable. I have used it since it came out. I will leave a link on the bottom of the page describing it. It's called Media Sync, I would try it before you give up.
In your searches have you found where the software downloads are? The grey tab at the top of the page is where you can download this software.
Here is the specs for Media Sync. I will edit this post and leave a link for the download location. I have set this thread to email me when someone posts. Either I or other users will assist you when you need it.
I know you are frustrated but please deal with the people here fairly.
Here is the link to demo and download, if you care to:
Please let us know if you need more assistance,
08-31-2008 02:06 AM
Thanks for the link,
I know everyone here is trying to help and in many cases succeeding...
(know that I'm a "little" tounge in cheek on the following)
I just think any company should be ashamed of relying on the skills and goodwill of people outside of their own customer support staff to solve problems. A customer should not need to search for hours through technical support pages trying to get equipment to work. If they don't fix this problem soon, they will find themselves unemployed as soon as a more user friendly service arrives. (Did someone say I-Phone??)
If I was their chairman of the board, heads would roll. My number one job as president of my company is to ensure every customer is helped as quickly as possible and gets the best solution to their problem. I had to challenge the vice president of one of the companies we represent about timely delivery of services in his department and my recomendation to the president and him was...get it together or get out!
Thanks for your help "goucho", i'll let you know if the link helped
08-31-2008 02:16 AM
Please put aside the rhethoirc or better yet, put it in a letter to RIMM.
As a member of this forum for less than an hour, your comments here are less than warranted.
Let's focus on your problem, with the software, not with the company.
Please let us know if we can help you with installing or operating media sync.
08-31-2008 05:26 PM
I'm kind of an electronics junky. Have a lot of high tech gadgets, including various computers, DVD players, phones, etc. In my experience, it is a practical necessity to consult a forum like this one for everyone of these devices to resolve all but the most basic problems. With the state of technology today, all of these devices are complicated, they offer a lot of features, they routinely have issues with software integration, and to keep prices reasonable, it's difficult for a company to provide a staff of people who can provide the vast amount of knowledge and user-based practical solutions that are availalbe on forums like this one. (Although my experiences with BB customer support so far have been way above average.)
In any event, while I understand your frustration on having some problems with your BB out of the box, your experience is not unique to a BB device. Just give this forum a chance to see if your problems can be solved. Yes, there is a little bit of a learning curve with any device like this, but I've had mine for a week and absolutely love it. So hang in there.
08-31-2008 05:44 PM
08-31-2008 07:07 PM
Had vendor fix the difficulty with no memory card
I can now get it to work and it was my ignorance and stupidity.
I do wish we all rode horses and rowed our boats.
When the oar broke, you knew why you were going in a circle
thanks all bye bye
08-31-2008 07:09 PM
Good to hear you got it working!
Please let us know if we can help you on any other issues.