01-30-2011 04:25 PM
yesterday i`ve tried to set up my new Bold9700.
The set-upassistant should give me the possibility to integrate an private mailaccount but unfortunately he doesn`t. He gives me only the chance to set up an account with BB Enterprise Server.
Can anyone help me ore does someone have teh same problem.
01-30-2011 04:31 PM
Hi and Welcome to the Forums!
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
01-30-2011 04:32 PM - edited 01-30-2011 04:33 PM
(Oops, sdgardne and I replied at the same time. Here's my response.)
You have to have a BlackBerry data plan with your carrier to set up and use a personal email account on your BlackBerry. What you most likely have right now is just a generic data plan, which is not sufficient.
Contact your carrier to get more information about their BlackBerry data plans.
01-30-2011 05:09 PM
Push email requires a data service account from your carrier, regardless of your channel of access (WiFi versus carrier data network). Via both channels, you are still using infrastructure hosted at the carrier/RIM for this purpose, so you must pay for that service.