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New Contributor
Posts: 2
Registered: ‎01-30-2011
My Device: Not Specified

Not possible to set up private mailaccount

hey,

 

yesterday i`ve tried to set up my new Bold9700.

The set-upassistant should give me the possibility to integrate an private mailaccount but unfortunately he doesn`t. He gives me only the chance to set up an account with BB Enterprise Server.

Can anyone help me ore does someone have teh same problem.

 

thx

marc

 

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Not possible to set up private mailaccount

 

Hi and Welcome to the Forums!

 

 

 

To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.



http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

 

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Not possible to set up private mailaccount

[ Edited ]

 

(Oops, sdgardne and I replied at the same time.  Here's my response.)

 

 

 

Hi Marc.

 

You have to have a BlackBerry data plan with your carrier to set up and use a personal email account on your BlackBerry.  What you most likely have right now is just a generic data plan, which is not sufficient.

 

Contact your carrier to get more information about their BlackBerry data plans.


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



Highlighted
New Contributor
Posts: 2
Registered: ‎01-30-2011
My Device: Not Specified

Re: Not possible to set up private mailaccount

thx

so that means i can not use it only via wifi i need an dataplan that im able to set up an private malaccount?

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Not possible to set up private mailaccount

Push email requires a data service account from your carrier, regardless of your channel of access (WiFi versus carrier data network). Via both channels, you are still using infrastructure hosted at the carrier/RIM for this purpose, so you must pay for that service.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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