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New Member
Posts: 1
Registered: ‎04-15-2010
My Device: blackberry bold 9700
My Carrier: Orange - Switzerland

Not receiving SMS anymore on my bold 9700

Device info

Your carrier: Orange Switzerland

Model info and OS version: 9700 - v. Platform


Apps and free space

File free before and after a battery remove/replace. 113000000 Byte

Did a battery pull fix your issue? - no

Apps installed and their version if possible :linkedin, favcebook, worldmate, myspace, foursqure, socialscope, viigo, interlecta translator, sid meier civilisation lite

BT device model/version (you will have to look at the BT device): don't get it ?

When writing your question


I'm currently  not able to :


- I do not recieve SMS anymore on my Blackberry


I'm currently able to :


- send SMS from the blackberry

- send  and receive MMS from the blackberry

- send and receive SMS if the SIM card is in another phone !

- send and receive e-mails with BES & BIS


What I already did test :


- pull out the battery

- wipe handled

- check the SMS gateway (it's correct)

- install new OS

- try to restore a backup

- deactivate reactivate BES

- compare settings (SMS) with one colleague

- update OS to the current one (previously I had former OS of 9700)


I almost checked all the things I was able to test, do you have any idea what else I could check ?

Is there any kind of SMS check/repair tool...

It's really a pain, because people are sending me SMS and I don't receive them...


thanks for your support and good ideas that might help...







New Contributor
Posts: 4
Registered: ‎04-15-2010
My Device: Bold 9700
My Carrier: Excelcom

Re: Not receiving SMS anymore on my bold 9700

I'm having the same problem on my Blakcberry Bold 9700.


I can't receive any SMS. Have tried everything. But none seems to be working..


Any advice or help would be appreciated.





New Member
Posts: 4
Registered: ‎04-23-2010
My Device: TOUR
My Carrier: Sprint

Re: Not receiving SMS anymore on my bold 9700

I just started having this same program  on my Blackberry Tour. I downloaded Crunch SMS just so I could receive them again. So weird and I have no clue how to fix it either.

New Contributor
Posts: 7
Registered: ‎09-20-2010
My Device: Not Specified

Re: Not receiving SMS anymore on my bold 9700

Well, i have a similar prob. Suddenly i can't send and receive sms and emails from outside home country anymore. My provider checked settings but couldn't find the problem. I tried all- battery in and out update and and and...
What can i do? Where is the problem???
Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Not receiving SMS anymore on my bold 9700


The following is not aplicable to all, but this could be checked by all of you:

Go to the firewall options and see if its been on and blocking sms.

Go to the main options -> Security -> Firewall and untick everything and disable it. Check to see if you are able to receive sms.

To my understanding this may be the problem. Please provide feedback.
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
New Contributor
Posts: 7
Registered: ‎09-20-2010
My Device: Not Specified

Re: Not receiving SMS anymore on my bold 9700

But i do not use my firewall. I also checked for virus and maleware but everything is fine...i still can't send and receive outside my country. I can send mails to my own address and to all inside my country... But that's it.