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New Member
Posts: 1
Registered: ‎04-15-2010
My Device: blackberry bold 9700
My Carrier: Orange - Switzerland

Not receiving SMS anymore on my bold 9700

Device info

Your carrier: Orange Switzerland

Model info and OS version: 9700 - v.5.0.0.586 Platform 5.1.0.146

 

Apps and free space

File free before and after a battery remove/replace. 113000000 Byte

Did a battery pull fix your issue? - no

Apps installed and their version if possible :linkedin, favcebook, worldmate, myspace, foursqure, socialscope, viigo, interlecta translator, sid meier civilisation lite

BT device model/version (you will have to look at the BT device): don't get it ?

When writing your question

 

I'm currently  not able to :

 

- I do not recieve SMS anymore on my Blackberry

 

I'm currently able to :

 

- send SMS from the blackberry

- send  and receive MMS from the blackberry

- send and receive SMS if the SIM card is in another phone !

- send and receive e-mails with BES & BIS

 

What I already did test :

 

- pull out the battery

- wipe handled

- check the SMS gateway (it's correct)

- install new OS

- try to restore a backup

- deactivate reactivate BES

- compare settings (SMS) with one colleague

- update OS to the current one (previously I had former OS of 9700)

 

I almost checked all the things I was able to test, do you have any idea what else I could check ?

Is there any kind of SMS check/repair tool...

It's really a pain, because people are sending me SMS and I don't receive them...

 

thanks for your support and good ideas that might help...

 

Cheers

 

Sly

 

 

New Contributor
Posts: 4
Registered: ‎04-15-2010
My Device: Bold 9700
My Carrier: Excelcom

Re: Not receiving SMS anymore on my bold 9700

I'm having the same problem on my Blakcberry Bold 9700.

 

I can't receive any SMS. Have tried everything. But none seems to be working..

 

Any advice or help would be appreciated.

 

Cheers,

 

Rosabelle

New Member
Posts: 4
Registered: ‎04-23-2010
My Device: TOUR
My Carrier: Sprint

Re: Not receiving SMS anymore on my bold 9700

I just started having this same program  on my Blackberry Tour. I downloaded Crunch SMS just so I could receive them again. So weird and I have no clue how to fix it either.

New Contributor
Posts: 7
Registered: ‎09-20-2010
My Device: Not Specified

Re: Not receiving SMS anymore on my bold 9700

Well, i have a similar prob. Suddenly i can't send and receive sms and emails from outside home country anymore. My provider checked settings but couldn't find the problem. I tried all- battery in and out update and and and...
What can i do? Where is the problem???
Highlighted
Super Contributor
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Not receiving SMS anymore on my bold 9700

Sly,

The following is not aplicable to all, but this could be checked by all of you:


Go to the firewall options and see if its been on and blocking sms.

Go to the main options -> Security -> Firewall and untick everything and disable it. Check to see if you are able to receive sms.

To my understanding this may be the problem. Please provide feedback.
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New Contributor
Posts: 7
Registered: ‎09-20-2010
My Device: Not Specified

Re: Not receiving SMS anymore on my bold 9700

But i do not use my firewall. I also checked for virus and maleware but everything is fine...i still can't send and receive outside my country. I can send mails to my own address and to all inside my country... But that's it.