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01-23-2013 10:42 AM
I am only receiving some emails to my BB 9700 from my hotmail account, if i go online and log into my hotmail there are emails unopened which haven't gone to my BB....anyone know why?
Solved! Go to Solution.
01-23-2013 11:07 AM
There are a few possible reasons...from what you say, it sounds like you use the hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop email app, which if used could complicate matters), so these KBs may apply to your situation:
I also suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
01-28-2013 07:36 PM
01-31-2013 07:20 PM