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BlackBerry® OS Smartphones

New Contributor
Posts: 8
Registered: ‎03-12-2009
My Device: Not Specified

Not receiving emails

Today all of a sudden I stop receiving emails from my hotmail account on my phone. When I go in to try and delete the account and create it again, I see some log in screen i've never seen before. So I go to create new account and it tells me that an account is created already. So I try to login with potential names I would use and passwords. Nothing works. It tells me that they're invalid. And then I try to log in online and it tells me username and password do not exist for this account. I am confused and frustrated. Can someone please help me.
Elite I
Posts: 6,343
Registered: ‎08-19-2008
My Device: 9800 - OS

Re: Not receiving emails

If you click the option on the website that you forgot the password, do you get a PIN message telling you what your password is? If not, then you can call your carrier and they can tell you your username and reset your password.
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Posts: 33
Registered: ‎04-03-2008
My Device: Not Specified

Re: Not receiving emails

Are you using your PC to login to the BIS server?