11-27-2012 11:25 PM
Hey I have been having problems with my bbm, I'm not recieving any bbm messages and can't send them either. The only way I can send and recieve is through wifi please help I have been battling since last night
11-28-2012 11:39 AM
Hi and Welcome to the Community!!
With your WiFi radio OFF and a strong signal from your carrier data network, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.