02-13-2013 12:02 PM
Please help. I have Bold 9780 and its screen suddenly turned complete white and now there are some fine lines displayed on it with white background. Not even sinlge drop of water was spilled on BB. There was no external impact on it. It was low battery and then suddenly the screen turned white. I have already tried Battery reboot and updated OS to Version 6.0 Bundle 2534 but nothing seems to be working. Please suggest.
02-13-2013 01:09 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!