08-29-2010 06:16 PM
My phone is paword proected and encrypted. I cant enter my password on my phone because the num lock is on. Alt etc doesn't change that and when i go to desk top manager, to try to use it , though i can enter my passowkd on screen it asks me to unlock my phone.
Can anytone offer any advice- I have the data backed up on my pc.
08-29-2010 08:53 PM
Can you try to reset the device by removing the battery and replacing it to see if it starts typing letters?
08-30-2010 05:45 AM
I tried that to no avail-Hard sort and soft soft, reboots
Though I havent managed to sort it out yet the solution seems to be in putting in the sim passoword first and then the normal password.
09-07-2010 03:20 PM
Hi there Sweatpants,
I have sorted this now.
Though it wasn't clear from the pop up password box It was the sim password it was asking for not the phone password.
10-03-2010 09:00 AM
Enter your sim password (often 0000), it will then ask for yiour handheld password.
If you odnt know your SIM you can all your network and get your PUK code which when you enter the worng number three times will be asked for.