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BlackBerry® OS Smartphones

New Contributor
Posts: 3
Registered: ‎02-28-2010
My Device: Tour 9630
My Carrier: Verizon Wireless

OS 5 or higher causing issues with individual sms text alerts

With OS 5..0.0.975 I hae a custom alert set for any sms text message. For select contacts I have set an individual alert to distinguish these select contacts. But, for some reason when I receive a text from these contacts it still reverts to the custom profile alert. It did the same thing on a 9330 curve with OS 6.0. My 9630 worked fine under OS 4.7. Anybody hae any ideas? Thanks

Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: OS 5 or higher causing issues with individual sms text alerts

Hi and welcome to the forums!


I'm not sure there is an easy answer about the differences in profile setup

for device OS 4.7,OS 5.0 and OS 6.0.

Here are some links to help you compare setup info:


Blackberry Tour 9630 Smartphone version 4.7.1


BlackBerry Tour 9630 Smartphone version 5.0 user manual: sound   profiles


How to configure Sound and Alert profiles in BlackBerry 6 from  the Inside Blackberry blog site is a great overview.




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